FAQ



Frequently Asked Questions (FAQs)

DineSys Restaurant Management Software

General Questions

What is DineSys?

DineSys is a comprehensive cloud-based restaurant management software designed to streamline all aspects of restaurant operations. It integrates point-of-sale, inventory management, kitchen operations, staff scheduling, online ordering, and financial reporting in one unified platform.

How is DineSys different from other restaurant management systems?

DineSys stands out with its true hybrid cloud/offline functionality, cross-platform compatibility (Windows, Linux, Mac, Android, iOS), comprehensive integration capabilities, and specialized features designed for various restaurant types. Our system was built from the ground up specifically for modern restaurant environments by industry experts with over 20 years of experience.

What types of restaurants can use DineSys?

DineSys is designed to serve all food service businesses including:

  • Coffee shops and cafés
  • Bakeries and pastry shops
  • Fine dining restaurants
  • Fast casual and quick service establishments
  • Food trucks and mobile vendors
  • Chain restaurants and franchises
  • Delivery and takeaway services
  • Hotel restaurants and room service

Can DineSys handle multiple restaurant locations?

Yes, DineSys is specifically designed to support multi-location restaurant operations with centralized management. You can control menus, pricing, promotions, inventory, and reporting across all your locations from a single dashboard while maintaining location-specific customizations.

Technical Questions

Is DineSys cloud-based or installed on-premise?

DineSys offers a hybrid approach, combining the benefits of both cloud and on-premise solutions. The system operates in the cloud for remote access and data synchronization while maintaining local capabilities that allow your restaurant to function even during internet outages.

What happens if my internet connection goes down?

DineSys seamlessly switches to offline mode when internet connectivity is lost. Your restaurant operations continue without interruption, and all data is stored locally. Once the connection is restored, the system automatically synchronizes with the cloud to update all information.

What devices can run DineSys?

DineSys is compatible with a wide range of devices across multiple operating systems:

  • Windows PCs and tablets
  • Mac computers
  • Android tablets and smartphones
  • iPad and iPhone
  • Linux systems

How secure is my restaurant data with DineSys?

We implement enterprise-grade security measures including:

  • Data encryption (both in transit and at rest)
  • Secure user authentication with role-based access controls
  • Regular automated backups
  • Compliance with industry security standards
  • Continuous security monitoring and updates

Is DineSys compliant with tax regulations?

Yes, DineSys is fully compliant with VAT and various tax regulations. The system automatically calculates applicable taxes based on your location and keeps up with regulatory changes through regular updates.

Features and Functionality

What POS features does DineSys offer?

DineSys includes a comprehensive set of POS features:

  • User-friendly order input interface
  • Table management with visual floor plans
  • Split checks and itemized billing
  • Multiple payment method processing
  • Customizable discounts and promotions
  • Digital receipt options
  • Integrated loyalty programs
  • Real-time sales reporting

How does DineSys handle inventory management?

Our inventory management system provides:

  • Real-time inventory tracking across multiple locations
  • Automated reordering based on customizable thresholds
  • Ingredient-level inventory with recipe integration
  • Wastage monitoring and reporting
  • Supplier management
  • Cost analysis and margin calculation
  • Inventory valuation reporting

Can DineSys integrate with online ordering platforms?

Yes, DineSys seamlessly integrates with popular online ordering platforms such as Talabat, Noon, and other delivery services. Orders flow directly into your POS system, eliminating the need for manual entry and reducing errors.

Does DineSys support kitchen display systems?

Yes, DineSys offers a robust kitchen display system that:

  • Shows real-time order status
  • Provides preparation timers
  • Allows for order prioritization
  • Supports multiple kitchen stations
  • Offers color-coded status indicators
  • Enables direct communication between kitchen and service staff

How does DineSys handle staff management?

DineSys includes comprehensive staff management features:

  • Employee scheduling
  • Time and attendance tracking
  • Role-based access controls
  • Performance monitoring
  • Sales attribution by employee
  • Tip management and distribution
  • Labor cost analysis

Implementation and Support

How long does it take to implement DineSys?

Implementation timelines vary based on your restaurant's size and complexity, but typically range from 1-4 weeks. Our implementation includes menu setup, training, and configuration of all integrations to ensure a smooth transition.

Do you provide training for our staff?

Yes, we offer comprehensive training programs tailored to different roles within your restaurant. Training options include:

  • In-person training sessions
  • Live online training webinars
  • Video tutorials and documentation
  • Dedicated training mode within the software

What kind of support does DineSys provide?

We offer multiple tiers of support:

  • 24/7 technical support via phone, email, and chat
  • Dedicated account managers for enterprise clients
  • Regular system updates and enhancements
  • Online knowledge base and video tutorials
  • User community forums

Can DineSys be customized for my specific restaurant needs?

Yes, DineSys is highly customizable. We can tailor the system to your specific operational requirements, menu structure, reporting needs, and integrations with other services. Our team works closely with you to ensure the system aligns with your restaurant's unique workflow.

Pricing and Contracts

How is DineSys priced?

DineSys offers flexible subscription-based pricing with several tiers to accommodate different restaurant sizes and needs. Pricing is typically based on factors such as:

  • Number of locations
  • Number of POS terminals
  • Feature requirements
  • Integration needs

Please contact our sales team for a customized quote based on your specific requirements.

Is there a contract term?

We offer both monthly and annual subscription options. Annual subscriptions come with a discount compared to monthly billing. Custom contract terms are available for enterprise clients with multiple locations.

Are there any setup or onboarding fees?

Implementation fees vary based on the complexity of your setup and the level of customization required. These one-time fees cover system configuration, data migration, integration setup, and initial training. Contact our sales team for specific pricing details.

Do you offer a free trial?

Yes, we offer a 14-day free trial that gives you full access to all features of DineSys. During the trial period, our team provides guidance to help you evaluate how the system fits your restaurant's needs.

Technical Requirements

What hardware is required to run DineSys?

The basic hardware requirements include:

  • POS terminal or tablet
  • Receipt printer
  • Cash drawer (optional)
  • Kitchen printers or display screens
  • Stable internet connection (with offline backup capability)

We can provide recommendations for compatible hardware based on your specific setup.

Can I use my existing hardware with DineSys?

In many cases, yes. DineSys is designed to work with standard restaurant hardware. Our technical team can assess your current equipment and advise on compatibility. We also offer hardware packages if you need to upgrade or are starting fresh.

We recommend a reliable business-grade internet connection with at least 10 Mbps download and 5 Mbps upload speeds. However, remember that DineSys can operate offline when needed, making it resilient against internet disruptions.

Data and Reporting

What kinds of reports does DineSys provide?

DineSys offers extensive reporting capabilities including:

  • Sales reports (by item, category, time period, location)
  • Inventory reports and valuation
  • Labor cost analysis
  • Profit and loss statements
  • Tax summaries
  • Customer analytics
  • Trend analysis and forecasting
  • Custom report builder

Can I export data from DineSys?

Yes, all reports can be exported in multiple formats including PDF, Excel, CSV, and JSON. You can also schedule automated report generation and delivery to specified email addresses.

Does DineSys offer real-time analytics?

Yes, DineSys provides a real-time dashboard that displays key performance indicators and critical metrics for your restaurant. This allows you to make informed decisions based on current data rather than waiting for end-of-day reports.

Integration Capabilities

Can DineSys integrate with my accounting software?

Yes, DineSys integrates with popular accounting platforms such as QuickBooks, Xero, and Sage. These integrations allow for automated financial data transfer, reducing manual entry and ensuring accuracy.

Does DineSys support integration with third-party delivery services?

Yes, DineSys seamlessly integrates with major delivery platforms, allowing orders to flow directly into your system without the need for separate tablets or manual entry.

Can DineSys connect to my existing CRM or marketing platforms?

Yes, DineSys offers API connections to many popular CRM and marketing platforms, allowing you to leverage customer data for targeted marketing campaigns and loyalty programs.

Getting Started

How do I get started with DineSys?

Getting started is easy:

  1. Schedule a demo with our team to see DineSys in action
  2. Receive a customized quote based on your restaurant's needs
  3. Begin the implementation process with our dedicated onboarding team
  4. Complete staff training
  5. Go live with ongoing support from our team

How can I schedule a demo of DineSys?

You can schedule a personalized demo by:

  • Visiting our website at demo.dinesyspos.com
  • Calling our sales team at [Your Sales Phone Number]
  • Emailing us at sales@dinesyspos.com

Is there a setup guide available?

Yes, we provide comprehensive documentation including:

  • Implementation guides
  • User manuals
  • Video tutorials
  • Best practice recommendations
  • Hardware setup instructions

These resources are available through our customer portal once you begin the implementation process.

Updates and Development

How often is DineSys updated?

We release major feature updates quarterly and security/maintenance updates monthly. All updates are deployed automatically to cloud components, with local components updated during off-hours to minimize disruption.

Can I request new features?

Yes, we actively encourage feature requests from our user community. Many of our innovations come directly from customer feedback. You can submit feature requests through your account manager or our customer portal.

How does DineSys handle menu changes and pricing updates?

DineSys allows for easy menu management with the ability to:

  • Update prices and items in real-time
  • Schedule future menu and price changes
  • Create time-limited specials and promotions
  • Manage different menus for different service periods
  • Sync menu changes across multiple locations

Customer Success Stories

Who else is using DineSys?

DineSys is trusted by thousands of restaurants worldwide, from small independent cafés to multi-location restaurant groups. While we respect our clients' privacy, we can share anonymized case studies and connect you with reference customers in your segment upon request.

What results can I expect from implementing DineSys?

Our clients typically report:

  • 15-30% reduction in food waste through improved inventory management
  • 20-25% time savings on administrative tasks
  • Average 5% increase in profit margins through better cost control
  • 10-15% increase in table turnover in full-service restaurants
  • Significant reduction in order errors

How can I maximize my ROI with DineSys?

Our customer success team works with you to ensure you're leveraging all relevant features. We provide regular business reviews, benchmarking against industry standards, and recommendations for optimizing your use of the system based on your specific goals.


Still have questions? Contact our support team at support@dinesys.in or call +97455751323 for immediate assistance. Our team is available 24/7 to help you get the most out of your DineSys restaurant management system.